MICHIGAN STATE UNIVERSITY STUDENT CONFLICT AND GRIEVANCE SYSTEMS
The University encourages students and prospective students initially to address complaints relating to MSU institutional policies and consumer protection issues with personnel in the office, department or college that caused the alleged grievance. Senior University administrators will be involved, as needed, to resolve the complaints. To learn more about the conflict and grievance systems at MSU, visit this Office of the University Ombudsperson webpage.
STATE OF MICHIGAN
The Michigan Department of Labor and Economic Opportunity Postsecondary Schools is the agency designated to review complaints against institutions of higher education providing distance education. Complaints concerning MSU’s distance education activities regulated by Michigan's Higher Education Authorization and Distance Education Reciprocal Exchange Act (2015 PA 45) may be directed to Michigan Department of Labor and Economic Opportunity Postsecondary Schools, P.O. Box 30726, Lansing, MI 48909 through the process described at www.michigan.gov/leo/bureaus-agencies/wd/pss.
Complaints concerning consumer protection violations may be directed to the Office of the Attorney General of the State of Michigan, Consumer Protection Division, P.O. Box 30213, Lansing, MI 48909-7713 or secure.ag.state.mi.us/complaints/consumer.aspx.
HIGHER LEARNING COMMISSION
Michigan State University is accredited by the Higher Learning Commission (HLC). The HLC is an institutional accrediting agency recognized by the U.S. Department of Education. Students may submit a complaint about an HLC-accredited institution using the HLC complaint process for filing complaints that remain unresolved after engaging in the above-referenced process. Complaints concerning broad institutional academic practices, such as those that raise issues regarding the University's ability to meet accreditation standards, may be forwarded to the Higher Learning Commission, 230 South LaSalle Street, Suite 7-500, Chicago, Illinois 60604; 800-621-7440 / 312-263-0456; info@hlcommission.org.
NATIONAL COUNCIL FOR STATE AUTHORIZATION RECIPROCITY AGREEMENTS (NC-SARA)
A student living in a SARA reciprocity agreement state who is not satisfied with the outcome of the institutional conflict and grievance process and resolution was not found may file a student complaint using the NC-SARA Student Complaint Process on the NC-SARA website.
